Privacy
Policy.
Introduction
TVNado ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our service.
Please read this policy carefully. If you do not agree with the terms, please discontinue use of our services.
🔵 Short version: We collect only what's necessary to deliver and improve your service. We never sell your data. You can request deletion at any time.
Information We Collect
We collect the following categories of information:
| Data Type | Examples | How Collected |
|---|---|---|
| Contact Info | WhatsApp number, email address | Provided by you at order time |
| Payment Info | Transaction reference, amount, currency | Provided during payment process |
| Device Info | Device type, app version, OS | Automatically collected for support |
| Usage Data | Connection timestamps, stream quality logs | Automatically via our servers |
| Location (Approximate) | Country/region (IP-based) | Automatically for content licensing |
We do not collect full payment card numbers, government IDs, or sensitive personal data such as health or biometric information.
How We Use Your Information
Your information is used exclusively for the following purposes:
- Service delivery: Creating and managing your subscription, delivering credentials, and activating your account.
- Customer support: Responding to your messages, troubleshooting technical issues, and processing refunds.
- Service improvement: Analyzing usage patterns to optimize streaming performance and content availability.
- Security & fraud prevention: Detecting and preventing unauthorized account access or payment fraud.
- Legal compliance: Meeting obligations under applicable laws and regulations.
- Communications: Sending service-related notices, renewal reminders, and updates (no spam or unsolicited marketing).
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
We may share limited data with trusted service providers who help us operate our business:
- Payment processors: To handle transactions securely.
- Server infrastructure providers: To host and deliver our streaming service.
- Content delivery networks (CDNs): To optimize stream performance globally.
All third-party providers are contractually bound to use your data only for the purpose of providing services to TVNado and must maintain adequate security standards.
🔐 Law enforcement: We may disclose information if required by law, court order, or to protect the rights and safety of TVNado, our customers, or the public.
Data Retention
We retain your personal data for as long as your subscription is active, plus a reasonable period afterward to handle support requests, disputes, or legal obligations.
- Account data: Retained for the duration of your subscription + 12 months.
- Payment records: Retained for 5 years for financial and legal compliance.
- Support communications: Retained for 24 months.
- Server logs: Automatically purged after 90 days.
You may request early deletion of your data at any time (see Section 7).
Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all data transmissions (TLS/SSL).
- Secure, access-controlled server environments.
- Regular security audits and vulnerability assessments.
- Strict internal access controls — only authorized personnel can access customer data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of your personal data ("right to be forgotten").
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to our processing of your data for certain purposes.
- Restriction: Request that we limit how we use your data.
To exercise any of these rights, contact us via WhatsApp. We will respond within 30 days.
Cookies & Tracking
Our website uses a minimal set of cookies strictly necessary for its operation:
- Session cookies: To maintain your browsing session.
- Preference cookies: To remember your language and display settings.
We do not use advertising cookies, Facebook Pixel, Google Analytics, or any other behavioral tracking technology. You can disable cookies in your browser settings without affecting our service.
Children's Privacy
TVNado's services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.
Continued use of TVNado after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
For any privacy-related questions, data access requests, or concerns, please reach out to our team directly via WhatsApp.
Questions about your privacy?
We're available 24/7 and respond within minutes.